Policies for shopping CrystalKat jewelry, custom jewelry, and returns.
Shipping cost will be calculated at check out.
~Customs and Import Taxes
Buyers are responsible for any customs and import taxes that may apply. I am not responsible for delays due to customs.
Ready to ship items will be processed and shipped within a week of ordering. Custom orders will be made and shipped within 3-6 weeks of being ordered and payed for.
~Returns or Damage
I will only accept returns if you are unhappy with the item and it is returned in same condition it left in or if the item arrives damaged/broken if: 1.) buyer contacts me within 7 days of delivery and 2.) ships item back within 14 days of delivery.
~Conditions of Return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, unless damaged/broken upon deliver, the buyer is responsible for any loss in value.
Custom pieces take 3-6 weeks to make and ship once a design has been completed and 50% of the cost has been payed to cover material costs. The finished piece will be shipped once the second half of the payment has been made. I do not accept cancellations or returns on custom pieces but I will do all I can to work with you to ensure you are happy with your custom piece.