DISCOVER THE MAGIC! ~ JOIN OUR VIP LIST AND GET FREE SHIPPING ON YOUR 1ST ORDER! SIGN UP AT THE BOTTOM OF THE PAGE!



CrystalKat Policies

Policies for shopping CrystalKat jewelry, custom jewelry, and returns.

 

~Shipping

Shipping cost will be calculated at check out.

 

~Customs and Import Taxes


Buyers are responsible for any customs and import taxes that may apply. I am not responsible for delays due to customs.

~Processing Time

Ready to ship items will be processed and shipped within a week of ordering. Custom orders will be made and shipped within 3-6 weeks of being ordered and payed for.

 

~Returns or Damage

I will only accept returns if you are unhappy with the item and it is returned in same condition it left in or if the item arrives damaged/broken if: 1.) buyer contacts me within 7 days of delivery and 2.) ships item back within 14 days of delivery.


~Conditions of Return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, unless damaged/broken upon deliver, the buyer is responsible for any loss in value.

~Custom Pieces

Custom pieces take 3-6 weeks to make and ship once a design has been completed and 50% of the cost has been payed to cover material costs. The finished piece will be shipped once the second half of the payment has been made. I do not accept cancellations or returns on custom pieces but I will do all I can to work with you to ensure you are happy with your custom piece.